Refunds

Buying a Party Pass

A Party Pass covers hosting one party, and a pack bundles three. Where passes are offered, they are bought in the app through your phone's app store, or on the web through a payment provider, and the price is shown before you buy.

What is offered for purchase can change over time. For example, during an early-access period an app may not offer in-app purchases at all. A change in what is offered never removes passes you have already bought. The rules below apply to every purchase.

How passes work

• A pass is used when your party's live program starts, not when you buy it.
• If the live program fails before its first activity is complete, the pass is given back automatically. You do not need to ask.
• When the store refunds a purchase, only the passes from it that are still unused are removed.
• A pass bought on one phone can be used on another phone signed in to the same account.

Asking for a refund

• The store or payment provider that took the payment decides refunds for it. For an app store purchase, request one from Apple or from your Google Play order history.
• If you think a pass was used wrongly or a charge is wrong, write to support@bashlo.com with the purchase receipt, the party's name and the day. We answer within 2 working days.
• The rights you have by law where you live are not limited.